Definition
Trial-to-paid conversion measures what % of trial users become paying customers within a defined window.
Formula
Trial-to-paid = trial users who paid / trial users started
How to use it
- Track by cohort and channel to understand lead quality.
- Separate self-serve vs sales-assisted conversions for clarity.
Measured as
Trial-to-paid = trial users who paid / trial users started
Operator takeaway
- Track by cohort and channel to understand lead quality.
- Separate self-serve vs sales-assisted conversions for clarity.
- Keep Trial-to-paid Conversion Rate consistent by cohort, segment, and period before you use it as a decision signal in planning or reporting.
- Interpret the metric alongside retention, margin, or payback so one ratio does not hide the real operating trade-off.
Next decision
- Quantify the impact with Trial-to-paid Conversion Calculator if you need to turn the definition into an operating assumption.
- Read Trial-to-paid conversion: definition, formula, and how to improve it if the decision depends on interpretation, policy, or trade-offs beyond the raw formula.
Where to use this on MetricKit
Calculators
- Trial-to-paid Conversion Calculator: Compute trial-to-paid conversion rate and estimate required conversions to hit a target.
- PQL to Paid Conversion Calculator: Compute PQL-to-paid conversion rate and the number of paid customers implied by PQL volume.
Guides
- Trial-to-paid conversion: definition, formula, and how to improve it: Trial-to-paid conversion explained: how to calculate it, choose a window, and improve conversion without harming retention.
- PQL to paid: how to define PQLs and track conversion to revenue: A practical guide to PQL-to-paid conversion: define predictive PQL events, measure cohorts, and use segmentation to improve conversion and retention.
- PLG metrics hub: activation, trial conversion, stickiness, and adoption: A practical hub for product-led growth metrics: activation rate, trial-to-paid, DAU/MAU and WAU/MAU stickiness, feature adoption, and PQL-to-paid conversion.